Refund policy

Return & Refund Policy 

At Alphahood, we’re committed to giving you a smooth and confident shopping experience. If something doesn’t feel right with your order, don’t worry — we’ve got your back with a simple return and refund process that works for you.

🛍️ Eligibility for Return or Exchange

You can request a return or exchange within 7 days of receiving your order, provided the item meets the following:

  • The product is unused, unwashed, and in original condition

  • Tags, labels, and packaging are intact and undamaged

  • The item is not listed as “non-returnable” on the product page

Any product that appears worn, altered, damaged, or missing original tags will not qualify.

🚫 Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Innerwear and personal wear items

  • Personal hygiene products

  • Items marked non-returnable on the product page

  • Items that pose a flammable or hazardous risk

📲 How to Request a Return or Exchange

You can raise your return/exchange request using one of the methods below:

Option 1: Instagram DM (Preferred)

Reach out to us at @alphahood.co.in
Send us your:

  • Order ID

  • Reason for return/exchange

  • Photos (if there is any defect or issue)

Our team will verify your request and guide you through the process.

Option 2: Through Your Customer Account

  • Log in to your account on our website

  • Go to Order History

  • Select the order you wish to return or exchange

  • Click on “Request Return/Exchange”

  • Fill in the required details and submit the request

Our support team will confirm once your request is processed.

🚚 Return Shipping Charges

  • Return shipping is the customer’s responsibility

  • For items above ₹4000, we recommend using a tracked courier or insured shipping

  • Alphahood is not liable for return parcels lost during transit

💸 Refund Timelines

Once the returned item clears quality checks, refunds are processed as follows:

  • Prepaid Orders: Refund will be sent to your original payment method within 3–5 business days

  • COD Orders: We’ll process your refund within 7 business days after confirming your UPI ID

You will receive a confirmation email once the refund has been issued.

⏳ Haven’t Received Your Refund?

If your refund hasn’t arrived yet:

  1. Check your bank or UPI account

  2. Contact your payment provider

  3. If it’s still unresolved, message us on Instagram or email 📧 alphahoodclothing@gmail.com

📦 Damaged or Incorrect Products

If you receive a damaged or wrong item, please notify us within 48 hours of delivery.

Send us:

  • Your Order Number

  • Clear images of the item and packaging

Send via Instagram DM or email at 📧 alphahoodclothing@gmail.com

Claims submitted after 48 hours may not be accepted, as we rely on courier delivery records for verification.

📬 Need Help?

For any questions, suggestions, or concerns, you can reach us at:
📧 alphahoodclothing@gmail.com
📲 Instagram DM: @alphahood.co.in

Thank you for choosing Alphahood. We're here to make sure your experience stays hassle-free and stylish.