Privacy policy

Privacy Policy

At Alphahood, your privacy matters to us. We are fully committed to protecting your personal information and handling it with transparency, care, and integrity. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.

📢 Please Note

This Privacy Policy may be updated periodically without prior notice. We encourage you to revisit this page from time to time to stay informed about how your information is handled.

By using our website, you acknowledge and agree to the practices described in this policy. If you do not agree, please refrain from using our platform.

🔁 Updates to This Policy

We may revise this policy occasionally to reflect changes in technology, regulations, or how we operate. When changes are made, the revised policy will be posted here, along with an updated “Last Modified” date.

🔍 What We Collect and Why

We collect certain personal information to:

Fulfill your orders
Provide customer service
Improve your experience
Comply with Indian legal obligations

The information we collect depends on how you interact with us.

📥 Data You Provide to Us

You may share personal information when placing an order or contacting us. This can include:

Full name
Shipping and billing addresses
Email address and phone number
Payment method confirmation (processed securely)
Login details, if you create an account
Any messages or queries you send to us

If you choose not to provide certain details, some features or services may not be accessible to you.

🖥️ Automatically Collected Information

We may collect basic usage data when you visit our website using cookies or tracking tools. This can include:

Device type, browser, and operating system
IP address
Pages viewed and time spent
Referring site or search terms

This information helps us enhance website functionality, security, and overall experience.

🔗 Information from Other Services

We may receive relevant data from third parties we use to support our operations, such as:

Shopify (eCommerce platform)
Razorpay (payment gateway)
Analytics, customer service, or delivery partners

This is used solely for order fulfillment, support, analytics, or legal compliance.

✅ How We Use Your Information

Your personal data may be used for the following purposes:

1. Order Management

To:

Process payments
Deliver your orders
Send updates via email or SMS
Manage returns or exchanges

2. Marketing Communication

We may send you promotional offers based on your shopping behavior or preferences. You can unsubscribe anytime.

3. Fraud Prevention & Security

To monitor suspicious activity, protect your data, and prevent unauthorized access.

4. Customer Support & Service Enhancements

To respond to inquiries, solve issues, and improve your experience on our platform.

🔐 Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

Service providers (Shopify, Razorpay, delivery partners, IT tools)
Marketing platforms (only Indian-compliant services)
Legal authorities, if required under Indian law
Our internal team for operations and support

We do not knowingly collect data from minors under 16 years of age, nor do we process sensitive personal data without reason.

🔗 Third-Party Links

Our website may contain links to external platforms. We are not responsible for the privacy practices of those websites. Please read their policies separately before using them.

👶 Children’s Privacy

Our services are not designed for individuals under the age of 16. If you believe a minor has shared personal data with us, please contact us so we can delete it.